Start a Return

Use this form to request a return, an exchange or the cancellation of an order from High Protek Store. Fill in the details below and we will reply within 2 business days with your return authorization and instructions. Submitting this form is free, and it is one of the ways you may cancel an order before it ships.

1. Please Note

• Returns are accepted within 90 days of delivery; items must be unused, in original packaging, with tags and accessories.
• Cancellations are free before the order ships.
• Returns are free — we cover return shipping. Damaged, defective or wrong items are always our responsibility — attach photos below.
• Do not ship anything until you receive our authorization email with the return address (15 Cleveland Avenue, Everett, MA 02149, United States).
• Refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method.

2. Your Request

Type of request *
Select oneReturn for refundExchangeCancel an order (not yet shipped)Damaged, defective or wrong item

Order number *

Full name *

Email used for the order *

Item(s) and quantity *

Reason *
Select oneChanged my mindWrong size or fitNot as describedArrived damagedDefective / not workingReceived wrong itemArrived too lateOther

Details (for damaged or defective items, describe the problem and email photos to info@highprotekstore.com)

Delivery date (if known)

Submit request

3. After You Submit

1. We review your request and reply by email within 2 business days with an authorization number and, for returns, the address to ship to.
2. Pack the item securely with the authorization number inside and send it with a tracked service; keep the receipt.
3. When the parcel arrives we inspect it and email you the outcome. Refunds are issued 5–10 business days after we receive and inspect the item; cancellations are refunded within 7 business days.

4. Other Ways to Reach Us

You can also start a return or cancellation by emailing info@highprotekstore.com — Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please have your order number ready.

Form updated October 20, 2026.