Refund policy

Returns & Refunds Policy

This Return and Refund Policy describes when and how you can return an item purchased from High Protek Store (highprotekstore.com), who pays for return shipping, and how and when refunds are issued. It is written to comply with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.

90-Day Returns

You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.

Return Conditions

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

Exceptions

For hygiene, safety and legal reasons, the following cannot be returned unless they arrive damaged or defective:

  • gift cards and downloadable or digital products;
  • items marked as final sale or clearance at the time of purchase;
  • personalized or custom-made items.

Return Process

To start a return:

  1. Fill in our return form or email info@highprotekstore.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
  2. Pack the item securely in its original packaging and include your order number inside the parcel.
  3. Ship it to the address confirmed in your authorization. Our returns address is 15 Cleveland Avenue, Everett, MA 02149, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

Exchanges

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

Changing or Cancelling Your Order

You may cancel your order free of charge at any time before the order ships. Email info@highprotekstore.com with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.

Cost of Returning an Item

You never pay to return an item to High Protek Store: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.

How and When You Are Refunded

Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact info@highprotekstore.com and we will send you the refund reference to take to your bank.

If Something Arrives Wrong

If your order is damaged in transit, faulty, or different from what you purchased, let us know within 7 days of delivery — send your order number and photos of the problem to info@highprotekstore.com. In these cases you never pay for return shipping: we send a replacement at no cost or refund the full amount, including the original shipping fee, whichever you prefer. Where a return is required, we provide the instructions and cover the postage.

Product Warranty

We stand behind what we sell. If a product develops a manufacturing defect within 12 months of delivery, we will repair it, replace it or refund it — our choice, based on what solves the problem fastest. Wear and tear, accidents, misuse and modifications are excluded. This limited warranty is in addition to any rights you have under the law of your state, which may vary; nothing here reduces those rights. Warranty claims go to info@highprotekstore.com.

If We Cannot Fulfil Your Order

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

Acceptance

This policy is linked in the footer of every page, on the product pages and at checkout. By placing an order on highprotekstore.com you confirm that you have read and agree to this Return and Refund Policy, including the return window, the conditions, who pays return shipping and how refunds are issued.

Need Help?

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET): write to info@highprotekstore.com or fill in the contact form. We answer within 2 business days. Postal address: High Protek Store, 15 Cleveland Avenue, Everett, MA 02149, United States.

Last updated: October 20, 2026.