Contact information
Contact Us
Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact High Protek Store, our support hours and response times, and the legal details of the business behind the store.
Business Details
High Protek Store (highprotekstore.com) is operated by HIGHPROTEK LLC, a limited liability company engaged in online retail of garage and home organization products and tools. EIN: 33-3774550. Business address: 15 Cleveland Avenue, Everett, MA 02149, United States. Payments are billed as HIGHPROTEKSTORE.COM on your statement.
How to Reach Us
- Email: info@highprotekstore.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://highprotekstore.com/pages/contact — available from the footer of every page.
- Return form: https://highprotekstore.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: High Protek Store, 15 Cleveland Avenue, Everett, MA 02149, United States
Please include your order number in every message so we can help faster.
If You Are Not Satisfied
If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to info@highprotekstore.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the Massachusetts Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.
Support Hours and Response Times
We answer Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.
Accessibility
High Protek Store is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at info@highprotekstore.com; we will assist you directly and look at how to fix the issue.
Contact details current as of October 20, 2026.